RETURNS


 

Please read All of This Page before ordering !

 

STORE RETURNS

If you come into the store to try on dresses and order or make a purchase there is NO RETURN or REFUND  on wedding gowns , prom gowns , bridesmaids or  any formal wear or accessories.

 

 Returns for Online Purchases

 We want you to be happy with your online wedding dress purchase so WE DO TAKE RETURNS on most White and Ivory Formal Wedding Gowns ordered on this website only, to be shipped out of  state or country , however.  If you are local or in Utah we do not take returns and ask that you come into the store to purchase.

No return on budget or sale dresses or informal wedding dresses.

We must charge a RESTOCK FEE of 30% of the dress price as we will then have to put the item back in our physical store and try to re-sell it. We already have 100’s of gowns and accessories in stock so this will add extra stock burden we hadn’t planned on. Custom orders that change the orignal dress are NOT returnable nor sale or clearance dresses. Dresses with color options are NOT returnable. Our suppliers will not take any dresses back from us once ordered.

 

DRESSES TRIED ON IN STORE AND THEN PURCHASED ONLINE  OR PURCHASED IN OUR STORE ARE NOT RETURNABLE

 

 Online orders have 48 Hours from time wedding dress or item is received to return it.  NO Exceptions !

All returned items must have an Authorization Number on box or “RA” to be accepted by our store.

Call us at 435-628-9223 or email us

 

 ONCE THE ORDER IS PLACED OUR SUPPLIERS CANNOT ALLOW CANCELLATIONS

SO DRESS WILL BE SHIPPED TO US AND WE WILL SHIP TO YOU.

Fees are as follows for online orders shipped out of county or state etc. . IN STORE PURCHASES ARE NOT RETURNABLE 

Wedding Gowns- 30% restock fee of purchase price. ( Most online stores charge 50% or  have a No return policy) Sale dresses and sale items are NOT returnable Custom changed dresses are NOT returnable , meaning  lengthened or shortened , hollow to hem custom color changes or any thing that changes the dress from the original design or size.

Landa and Venus Informal Wedding dresses are not returnable

Budget and Sale dresses are not returnable

 Prom Dresses-   no return  or exchanges .

Quinceanera Dresses -are NOT returnable OR EXCHANGEABLE

 Social Occasions or Evening Gowns -No returns or refunds

 Bridesmaids - NO Return or Refunds.  Orders are not cancellable even if your wedding or event is cancelled.

  

 Accessories-  20% restock fee, includes  slips, bustiers, jewelry, headpieces, 

Shipping and Rush cuts are NOT refundable and you will be responsible to send the item back postage paid and insured.

All returned items must have an Authorization Number on box or “RA” to be accepted by our store.

Please call us before returning any item or it will be Refused and returned to you.

435-628-9223

You have 48 Hours from time dress or item is received to return it. No exceptions.

 

 All items returned must be in clean, perfect and unworn condition.

 No dirt ,animal hairs , smoke or perfume should be on items.

 We realize that online ordering can carry a small risk however you are free to come to the store

and try on if you are uncomfortable with this process.

If you have any questions or concerns please use our contact form about them and we will be  more then happy to help you.