FAQ


Do I need an ppointment to try on wedding gowns?
Bridesmaid Group Orders:
How do I determine the correct size?
Can I order several gowns to try on  and keep the one I like and send the rest back?
Can I order Color Swatches?
How do I place an order?
Why didn't I get a reply when I placed an order or inquiry?
How will my dress be shipped?
What if I give the wrong address?
How early should I order my gown or dress?
What about alterations?
Can I order fabric?
Can I return a wedding gown or dress?
Do you ship outside the United States or to APO addresses?
What are the shipping costs?
When and how do I pay for the gown or items?
How fast will I get my order?

Do I need an ppointment to try on wedding gowns?    No but its preferred.                                                                                                                     Bridal Appointments are  Prefered on Saturdays AND are highly recommended DURING WEEK DAYS with 2-4 guests only please and no little children. We love kids but  theres no place in the bridal room for them.   We ask you to make an appointment if possible so our consultants can work with you one on one to find the right dress .  Weekends can be busy and can have a waiting list at times. An appointment gives you priority. However walk in are welcome and  we will do our best to serve you in finding the dress of your dreams as time permits.  

 Bridesmaid Group Orders: Please order the bridesmaids all together so the dye lot is the same and its best if one person can pay for the order and  then you collect payment later from your maids.  If seperate orders are coming in make sure there is a deadline so all girls can be ordered at same time. Please email  a list of bridesmaids names so we can keep track of them and let you know who we are still waiting on to order. We can ship to individual  addresses but fee will be the $20.  per dress or more depending on where you are.

How do I determine the correct size?  Please see our measurement page in top menu !  Please send us your measurements .  Bust , Waist  and Hips. Please do not guess . All of the dresses have a size chart listed by them and the charts vary according to the style dress. The dresses are the size of the chart in most cases and we can only go by the measurements you give to us to determine your size. You will need to be measured and choose a size that corresponds the closest to your measurements as they are not made to your measurements. If you are in between sizes please go up one size. If you are broad shouldered or athletic please go up one size. If you are right on with the size chart  the dress will fit like a glove or may even be snug  so you may want to go up a size to be safe especially for bridesmaids as there is generally no seam allowance and they are not returnable. Most bridal and formal wear run smaller then store bought clothing so please allow for that in choosing a size. It always better to err on the larger side. We want to be clear on this so you are happy with your purchase. We are happy to help you with this as well. Most all dresses will need some alterations. Most dresses sent back for exchange are for larger sizes so please measure accurately.

 

Can I order several gowns to try on  and keep the one I like and send the rest back?  sorry but No, the dresses are made for your order and  we will only send one wedding gown at a time with not more then 2 to the same address after the first one is returned. A restock fee will apply. There is no limit to the amount of bridesmaid dresses ordered but they are not returnable. Prom dresses are  not returnable either. Same for all other dresses on the site. If you need to try on several dresses then you need to visit our store.  Totally Modest is for orders only .

Can I order Color Swatches?  These can be ordered for most of the bridesmaid dresses .  They cost  us time and money  to get them and send them so  we charge $2.00 each with a limit of 5. The swatch is small  about 1x2 inches approx. sometimes less as that is all the supplier sends us. We may have the swatches in stock but if not plan on about 2 to 3 weeks to receive them as we have to order them in for you.  We cannot guarantee gown colors or an exact  match to swatches as dye lots can vary slightly. Please use these swatches as a reference only. Internet colors are not exact either and are for a reference as well. Use our contact for to order them with ship info and phone number as well as dress style and colors wanted then call us with a credit card. We cannot send swatches for Wedding or Prom gowns . 

How do I place an order?  if you are local its always best to come in the store to order. If not please fill out and email the order form clicking on the order button by the item you plan to purchase.  We will process the credit card once we know the dress or item is available.   We will send you an email reply with credit card receipt to print,sign and return for Bridesmaids and Prom dresses before we  order them.  If  item is not available we will email or call you . Once order is completed we will then email a confirmation number and  an approximate ship date.

If you live here in town please come into the store to order.

 Why didn't I get a reply when I placed an order or inquiry?  We get many orders and inquires with email addresses that are not correct so when we reply they bounce back to us as undeliverable.  Or it may go into your spam file. Please check your spam and make sure your phone number is on the order or inquiry so we can call you if this happens . Also some customers never look at their emails . Please check your email  for our reply as that is how we correspond with you through this whole process.

How will my dress be shipped? We ship UPS  and USPS . We will ship USPS  for those with PO boxes, APO addresses and out of country orders if applicable. If the package is over $200.00 or needs an express rush we will need to have it signed for as well. Some exceptions may occur. Allow one week approximately or sooner for UPS ground from the time it ships in the states . We can upgrade to 2 or 3 day or overnight for an extra fee as well if available in your area. We use the smallest box possible to save on fees. We also support going green and used recycle boxes where possible. We do not ship through customers private or business UPS accounts.

What if I give the wrong address? There will be an extra charge for errors in addresses given  so please make sure they are correct .

How early should I order my gown or dress? We get many calls and emails about this. Really the sooner the better to secure you will get it in a timely manner before the needed date. Styles can be discontinued at any time so keep that in mind also. Brides magazine says you should order your wedding gown at least a year ahead so with that knowledge you can be the judge as to how soon. Bridesmaids have a delivery time listed by each dress and are generally not stocked . Many prom gowns are stocked but sell out fast so order early.

What about alterations? Most all the gowns and dresses will need some alterations so expect it and plan on having a good qualified seamstress to do the work needed. The gown or dress is not custom made to your measurements and will require alterations to fit your body type. We do not alter gowns purchased online for obvious reasons, namely there is no way to do the fittings needed. There can be 1 inch to 2 inches of seam allowance for most wedding gowns and little to none for bridesmaids with a few exceptions so please order by your measurements and go up a size if unsure. Most dresses sent back for exchange are for larger sizes so please measure accurately. Its best not to set up alteration appointments until you actually have the dress as delays and such can happen causing the  dress to be later then the estimated delivery.

We have a wonderful seamtress we use if you are close by . Please call us to make an appointment for alterations.

Can I order fabric? Yes we can order in fabric with your dress purchase for most bridesmaids and wedding gowns for $35.00 a yard.  Comes in 1 yard increments  most of the time with 3 yard limit per customer or group order. Lace prices will need to be quoted. Fabric cannot be ordered seperately without dress.

Can I return a wedding gown or dress?  For online orders only. Wedding gowns may be returned for refund with a restock fee of 30% and less shipping. Note - wedding gowns tried on in our store and ordered later via internet are not returnable. Dress may be exchanged once for a different size if we have it in store stock, fees will apply.  Custom changed dresses are not returnable nor are dresses with color options. Bridesmaids are not returnable.  No return on Prom gowns . Evening gowns can be returned with a 50% restock fee . Flower girl dresses are not returnable. Simple gowns are returnable with a 20% restock fee. Please see our return policy in the top menu for more details.

Do you ship outside the United States or to APO addresses? Yes, we will in most cases uless it says otherwise . Additional shipping charges may apply. Please see our Order /Info page and then contact us with any questions.

What are the shipping costs? Please see our order /shipping page  in top menu.

When and how do I pay for the gown or items? Payment for the gown  or other items is required at the time of order. We accept  Visa, MasterCard , Discover ,American Express or Money order or Cashiers check . If you wish to make payments on wedding gowns only please contact us but we will not order the dress unless at least 60% is paid on it.

 

How fast will I get my order?  SHIP DATES ARE NOT GUARANTEED ! They are approximate and can be delayed  at times 2 to 4 weeks. All gowns and dresses have an estimated time frame listed by them for approximate delivery . This begins once the dress is ordered by us from the supplier. Wedding gowns can  be instock or take 13 to 16 weeks if not in stock. Rush cuts may be available. Bridesmaids take about 10 to 12 weeks and rush cuts are available on most. BRIDESMAIDS ARE NOT STOCKED  IN OUR STORE BUT ARE MADE SPECIFICALLY FOR YOUR ORDER. Prom dresses  may be in stock or can take 8 to 12 weeks if not . We always check for stock first and  if we need to special order we will let you know.